Return Policy

Cancelation Policy:
Orders can be cancelled only if they are not shipped. Once shipped no cancelation will be accepted.
Exchange Policy:
No return only exchange.

​Return Policy:

We don’t have a return policy in place. However, you can request us for an exchange or replacement. Replacement will be subject to stock availability, and the normal turnaround time will not apply in case of replacement requests. You can inform us about exchange by writing to us at business@anushkaannasuya.co.in within 3 days of the receipt of goods from us. Clearly state the reason for exchange along with the photograph of the piece in case of damaged or wrong goods received. Once we verify the case, we will initiate the exchange. We have a 7 day exchange policy for any unused product that you may have purchased from us. This period will start from the date of delivery at your location. However, in case of receipt of damaged products, kindly share a picture highlighting the damage on the day of receipt itself. The 7 day window will remain applicable for dispatch at your end. Further, in case of damaged goods, we hold the right to request further evidence of damage.
In case your exchange request is approved, you will need to send back the product to us along with the original packing and invoice. Shipment cost of return is borne by you.
 

• Anushka Annasuya will continue to hold the overall discretion in all requests      for exchange.
• Kindly use our contact details for inquiries and shipping related to exchanges      and replacements.
• Upon receipt of the products from your end, we will decide on the request and      notify you on the contact details provided by you. Lack of response at your end will lead to cancellation of request after 24 hours.
• Please note that return and replacement is not applicable on sale items.
• We are not responsible for any lost or damaged packages. We are not liable      for any returns/exchange that we were not notified about first.

    No return, refunds or exchange will be given in the following cases:

    Home Décor items, 

   Sarees and Bags, 

   Custom items including gift hampers and personal care products 

• Package      refused by recipient.
• Sizing      issues. Thus, please review our size guides carefully before making your      purchase.
• Products      returned in a used or damaged condition.
• Minor      colour and design variation. All products are handmade and use natural      stones so there will be some variation from the photographs on our      website.
• If      the jewellery is not faulty or damaged.

Force Majeure / Exceptional Circumstances

We are not liable for any delays in processing returns, exchanges, or refunds caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or disruptions in transport or payment systems.

Governing Law

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Assam.

Contact Us

For questions or concerns regarding this policy, please contact us at:

• Email: business@anushkaannasuya.co.in
• Phone: 7303980297
• Address: Ground Floor, Hotel Adityas      Center Point, GD Road, Opposite Police Station, Tezpur, Sonitpur Assam -      784001